At Upscale kitchenware , your privacy is our priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, purchase our products, or interact with us.

1. Information We Collect
We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing and shipping address,
  • payment details.
  • Non-Personal Information: IP address, browser type, device information, and browsing behavior through cookies and similar technologies.
  • Transaction Information: Details of purchases made on our site.
  • Communication Data: Information from messages or inquiries sent to us.
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2. How We Use Your Information
We use the collected information to:

  • Process and fulfill orders.
  • Provide customer service and respond to inquiries.
  • Send order confirmations, shipping updates, and promotional offers (if consented).
    Improve our website, products, and services.

Ensure compliance with legal and regulatory requirements.

3. Sharing Your Information
We do not sell your personal information. However, we may share your data with:

  • Service Providers: Third-party companies that assist with payment processing, order fulfillment, shipping, or marketing.
  • Legal Requirements: If required by law or to protect our legal rights.

Analytics Tools: Tools like Google Analytics for improving our website and services.

4. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies help us:

  • Recognize you when you return to our site.
  • Track website performance and analytics.
  • Store items in your cart.
    You can manage your cookie preferences through your browser settings.

5. Protecting Your Information
We take reasonable measures to protect your personal data, including encryption and secure payment gateways. However, no online system is 100% secure, so we cannot guarantee absolute security.

6. Your Rights
Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal information.
  • Correction: Update or correct inaccurate information.
  • Deletion: Request the deletion of your data.
  • Opt-Out: Unsubscribe from promotional emails at any time.
    To exercise these rights, please contact us at upscalehomeske@gmail.com.

7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

9. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us:

Email: upscalehomeske@gmail.com
Phone:254705536531
Address: Veteran House Moi avenue 

This Privacy Policy is intended to comply with applicable laws, including the General Data Protection Regulation (GDPR) and Kenya Data Protection Act (if applicable).

Terms and Conditions (Terms)

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using the WWW.UPSCALEKITCHENWARE.SHOP website operated by Upscale Innovations Limited (“us”, “we”, or “our”).

Your access to and use of the service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the service.

By accessing or using the service, you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the service.

Liability Limitation

Upscale K does not guarantee, represent or warrant that your use of our products will be uninterrupted or error-free, and you agree that from time to time Upscale K may remove our products for indefinite periods of time, or cancel the product line at any time, without notice to you.

You expressly agree that your use of, or inability to use our home products is at your sole risk. The home products delivered to you through our ecommerce website provided ‘as is’ and ‘as available’ for your use, without warranties of any kind, either expressed or implied, including all implied warranties of merchantability, fitness for a particular purpose, title and non infringement. Because some jurisdictions do not allow the exclusion of implied warranties, the exclusion of implied warranties may not apply to you.

Intellectual property

You agree that the products, including but not limited to products or content contains proprietary information and material owned by upscale kithenware and is protected by applicable intellectual property and other laws, included but not limited to copyright. You agree that you will not use such proprietary information or materials in any way whatsoever except for use of upscale K compliance with this agreement.

Placing Orders for Goods

We are not liable for any goods bought for the purpose of resale. 

Warranty

Upscale K makes no representations whatsoever and gives no guarantees against latent or patent defects in respect of the products, and all conditions and warranties whatsoever, whether implied or otherwise, are hereby expressly excluded.

Upscale K shall not incur any liability of whatever nature arising in contract or delict from any injury, loss or damage to any person or property arising from the use of the products.

The products supplied by Upscale K shall be suitable for the purpose designed and intended and the customer shall ensure the products are handled, stored, used, worn or otherwise dealt with in a normal and proper manner, and where applicable, in a manner consistent with the instructions given by Upscale Kitchenware.

No action or claim of whatever nature shall lie against Upscale K arising out of or in connection with any defects in, or unsuitability of any products.

User Conduct

In connection with your access to our product offering, you are responsible for compliance with all applicable laws, regulations and policies of all relevant jurisdiction. Recognizing the global nature of the internet, you agree to comply with all applicable local rules regarding online conduct and acceptable content. Among other things, you agree to not:

Post, email or otherwise transmit malicious code, files or programs designed to interrupt, damage, destroy or limit the functionality of Upscale Kitchenware’s systems

Impersonate any person’s identity

Bypass any measures Upscale Kitchenware may use to present or restrict access to our service or otherwise attempt (by any means) to gain access to data or information that you are not entitled to access

Copy, modify, create derivative of, decompile, or reverse engineer or take any actions to interfere with proprietary and intellectual property rights