Return & Exchange Policy

At Upscale Kitchenware, we strive to ensure your complete satisfaction with your purchase. Please review our comprehensive return policy below:

Return Eligibility

• We accept returns for both defective and non-defective products
• Products must be new and in a resalable condition
• Returns must be initiated within 3 days of purchase
• We also accept product exchanges, for new unused items within 72hours.

Product Condition Requirements

• We accept products that are completely new and in their original packaging.
• Products must be returned with all original packaging and accessories.
• slightly used products are ineligible for return .

Exchange Information

• Product exchanges are available for unused goods only
• we do not cater for delivery fees for returns and we do not offset from product cost differences.
• Same condition requirements apply as for returns.
• Exchanges must also be processed within the 3-day window
• Exchanges can only be processed for items of exact same value or higher, we do not offset product differences.

Refund Processing

• Refunds will be processed only for out of stock items and within 3 business days
• Refunds will be issued in the original payment method.
• All refunds will be processed in KES.
• No additional fees will be deducted from your refund

Additional Information

• For any questions about returns or exchanges, please visit our store
• Special holiday return window extensions may be available during certain times of the year

Please note that all returns are subject to inspection and must comply with our stated conditions. We reserve the right to deny returns that don’t meet these requirements.

For assistance with returns or exchanges, please contact us.